22. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 1 - You and the 10 Hidden Dangers

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  23. The Lean Lawyer's Guide to Avoiding Malpractice Claims: Module 2 - Your Firm

  6. Maximize the Relationship with Your Client

  Your firm may be big on driving compliance, and yes this avoids malpractice claims. But all the while, billing pressures are relentless, and levels of available work are variable. This can have a counter-effect. It can lead to tinkering, hoarding, haste to execution, padding, sharp elbows, and a host of other unsafe practices. Methods matter.
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  24. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 3 - Your Job

  6. Maximize the Relationship with Your Client

  A common, but undiagnosed, root cause of malpractice claims is lawyers misunderstanding who they work for. When it comes to your job, there is a subtle nuance at play. It’s this: You don’t work for your firm, you work at your firm for your clients.
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  25. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 4 - Your Clients

  6. Maximize the Relationship with Your Client

  Planning properly starts with understanding your client. And clients won’t answer the questions they’re not asked, so it’s on you to understand their business and what they are trying to accomplish. This is all core context which can come back to bite you if left uncovered.