23. The Lean Lawyer's Guide to Avoiding Malpractice Claims: Module 2 - Your Firm

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  24. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 3 - Your Job

  6. Maximize the Relationship with Your Client

  A common, but undiagnosed, root cause of malpractice claims is lawyers misunderstanding who they work for. When it comes to your job, there is a subtle nuance at play. It’s this: You don’t work for your firm, you work at your firm for your clients.
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  25. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 4 - Your Clients

  6. Maximize the Relationship with Your Client

  Planning properly starts with understanding your client. And clients won’t answer the questions they’re not asked, so it’s on you to understand their business and what they are trying to accomplish. This is all core context which can come back to bite you if left uncovered.
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  26. The Lean Lawyer's Guide To Avoiding Malpractice Claims: Module 5 - Your Role

  6. Maximize the Relationship with Your Client

  Pretty much the first thing any good leader will do in any project, be it surgery, sailing, or running a legal assignment, is set out clear roles and responsibilities. Then comes communications. If anybody sees something that looks off, whether it’s your work or the team leader’s, they need to speak up.