38. Why Do Law Firms Provide Coffee?

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  39. There Goes Another Client, Slipping Silently Away

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  Retention Part 1: Clients

  In any business, the first goal is always keeping what you have. This is the foundation onto which ambitions can be built. In law, the three key retention challenges at which we’ll look are clients, talent and finally market position.
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  40. Talent Retention Only Works With the Right Talent

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  Retention Part 2: Talent

  Talent retention means hiring the right talent, creating a learning environment in which they grow and flourish, and equipping them with the toolset and mindset to be effective problem solvers.
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  41. Retaining Market Position

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  Retention Part 3: Market Position

  Law firm leaders looking at retaining market position need to think in terms of long-term sustainability, not short-term profitability or rankings. Any firm can have a spike or a dip for a host of reasons, but what matters is trends over time, not this year’s tables.