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We probably said it here first, and we certainly said it most often: the legal profession has the wrong kind of compliance. Sure, there are local regulations around indemnity cover, onboarding protocols, conflicts rules and all the rest. But those are surface issues which merely replicate basic business ethics. That kind of compliance ends when the fee earning starts.

Where is the compliance standard for doing the work? In almost any other service sector, there are service level agreements. But not the law. Law firms can hardly be expected to self-regulate around service delivery standards if there are none with which to comply.

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