30. Gen AI Is Part of Your Clients’ Lives, So It Should Be Part of Your Client Service

What We Learned at LegalWeek Part 2

The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn’t do it any more, and neither does global reach. It’s all about understanding, agility and value. It’s now “the fast eat the slow.”

X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

As we saw in Part 1 of our summary of the State of the Industry, as revealed at LegalWeek 24, the first big theme was client service. And now we move to the second, and it’s a biggie — AI.

Let’s be clear, generative AI (or Gen AI), isn’t an alternative to client service. Nor is it a distinct issue. Gen AI is part of your clients’ lived experience and so it should be part of your client service, just like any other technology. This insight came across loud and clear from LegalWeek, as stated during the State of the Industry keynote:

This premium content is locked for
Lean Adviser Legal subscribers only.

  • Subscribe now to receive:

  • 100+ Think Lean Daily Messages
  • 100+ Lean Lessons
  • 27 Lean Routine Checklists
  • 15 Lean Adviser Videos
  • Conference Calls for Q&A with Lean Adviser Editors including
    what’s coming next from Lean Adviser
  • Quarterly Training Sessions

Already have an account?
Interested in customizing your subscription with Law.com access?
Contact our Sales Professionals at 1-855-808-4530 or send an email
to [email protected] to learn more.

 

Read These Next

Lean Adviser2. Providing Value to Your Client

About Us / Contact Us / Site Map / Advertise With Us/ Customer Service / Terms of Service/ FAQ / Privacy Policy

Publications

Law Topics

Rankings

More

Law.com

Copyright © 2024 ALM Global, LLC. All Rights Reserved.