31. Innovation Without Implementation Is Futility, Not Innovation

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  32. Underused Functionality Isn’t Innovation

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  A firm can invest in the best and most brilliant legal innovation, but if they can't get it into the attorney workstream and operating effectively, then it won't realize value.
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  33. Is Your Law Firm Ready for Innovation?

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  Innovation Series, Part 3
  To adopt a meaningful innovation, which elevates client service, a law firm must be more than willing, they also have to be ready. Culturally, structurally and institutionally.
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  34. Law Firms Use All the Wrong Metrics to Define Success

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  There isn't a client anywhere who allocates work based on “revenue per lawyer” or “profit per equity partner.” These things may be the results of good performance — but they don't define performance. Even so, these metrics are firmly established as the tools which law firms use to judge their own success.