32. Underused Functionality Isn’t Innovation

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  33. Is Your Law Firm Ready for Innovation?

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  To adopt a meaningful innovation, which elevates client service, a law firm must be more than willing, they also have to be ready. Culturally, structurally and institutionally.
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  34. Law Firms Use All the Wrong Metrics to Define Success

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  There isn't a client anywhere who allocates work based on “revenue per lawyer” or “profit per equity partner.” These things may be the results of good performance — but they don't define performance. Even so, these metrics are firmly established as the tools which law firms use to judge their own success.
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  35. A $2,500 Per Hour Rock-Star Partner Can Be A Blessing

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  Value is subjective — it’s what you’re willing to pay, and that in turn is driven by two variables: First, the nature of the client’s problem; and second, how effectively and efficiently the law firm can solve it. Sometimes it’s better to have one “rock-star” partner look at the problem for an hour at $2,500 and fix it, versus a team of associates at lower rates look at it for a week and fail to solve it.