34. Law Firms Use All the Wrong Metrics to Define Success

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  1. Communicate the Way Clients Prefer

  3. Provide End-to-End Service to Your Client

  Keep communications relevant, direct, and concise, and your clients will thank you.
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  2. Maintain Lean Communication With Clients, Opponents and Others

  3. Provide End-to-End Service to Your Client

  Clients hate to be kept in the dark and then blindsided. But equally, they don’t want to be burdened with every trivial detail.
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  3. Sequencing a Legal Project Is Critical to Meet Client Expectations

  3. Provide End-to-End Service to Your Client

  Clients appreciate that you first created a plan, then executed it, continually monitoring progress. This is the essential foundation of lean lawyering for your client.