Greater Expectations Build Better Legal Tools
The consumerization of technology has increased public expectations of usability, and it's time for legal to increase its expectations too.
August 14, 2015 at 01:24 PM
3 minute read
The consumerization of technology has caused a sea-change in the expectations of the average user. Having strong tools is no longer the only criteria to wide-spread adoption; vendors and software providers must ensure that these tools are approachable, easy to use, and are supported by updates that add features as needs evolve. This is the case not only in consumer-facing applications, but increasingly for those that target specific industries.
However, because many of tools currently at home in niche industries like legal are a prerequisite to doing the job effectively, developers often put features ahead of usability. E-discovery software provider Everlaw is trying to change that.
The company, which was recently identified as a “vendor to watch” in Gartner's 2015 E-discovery Software Magic Quadrant report, focuses on the right-hand side of the Electronic Discovery Reference Model, handling tasks from processing to presentation. According to CEO and founder AJ Shankar, the company owes the nod to its continued emphasis on accessibility.
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