In almost every sense, technology has changed the way we both provide and consume information. The same is currently happening in legal services , albeit slowly.

Mark Klein, general counsel and chief compliance officer at Marketfield Asset Management, said he's been watching this advancement for the past 25 years of his career. Along with this change, he said, has come change to the demands of consumers—for law firms to provide services that are ” more efficient, more cost-effective and timelier.”

At Thomson Reuters' Law Firm CFO/CIO/COO Forum , Klein partook in a panel aptly titled “Exploring Future Drivers of Change in Legal Services—Defining Client Expectations.” Here, corporate and law firm professionals discussed technology's role in the changing nature of delivering and receiving legal services, as well as shopping for them.