Quick—think about the oldest software in your law firm. When was it implemented? 2010? 2008? Earlier? The chances are that this older technology doesn't meet the firm's needs.

Aging technology needs to be replaced. It's inefficient, hard to use and difficult to maintain. As part of the IT team, you have reviewed and vetted contenders to replace it. However, knowing what needs to be done and convincing others at the firm that it needs to be done are two separate things.

Even as you explore technology options, you know one of your tasks will include getting support for significant technological changes from decision makers at your firm. Without their approval and acceptance, upgrade projects will have no chance to succeed. How can you get your law firm decision makers on board?