4 Things Government Buyers Want In Their E-Discovery Tech
A set of recent government agency e-discovery contracts reveals a couple of key lessons about what government groups are looking for in an e-discovery match.
June 19, 2018 at 08:00 AM
4 minute read
E-discovery may have made its first inroads in the business community, but government agencies are increasingly relying on industry technology for document analysis and management. Recent government contracts secured by the likes of OpenText , CasePoint and CompleteDiscovery shows an increasing interest from the public sector. previously told LTN 1. Massive Volume Handling: Data volumes are exploding both inside and outside of government work, but government data is often subject to records retention laws that require keeping long-outdated information available. What's more, cases can cover years worth of content, meaning that vendors working with government agencies need to be able to accommodate these volumes. The U.K Serious Fraud Office's (SFO) recent adoption of OpenText's document review system Axcelerate was based in great part on its volume-handling. Though the office takes a limited number of cases, their cases tend to be extremely document-heavy. SFO chief technology officer Ben Dension recently told LTN than the office's fraud case against Rolls-Royce PLC had close to 30 million documents attached to it. “We take on seven to 10 new cases each year, and each case can take five to seven years,” Denison said. 2. Bundled Services: Clearing vendors for government work is a cumbersome-enough process that comprehensive technology packages can be an attractive feature for government organizations. Communications retention group Smarsh offers such a package. The company recently partnered with NextRequest, which offers processing software for public records and Freedom of Information Act (FOIA) requests to bundle services in order to reduce the burden on organizations who, as NextRequest CEO Tamara Manik-Perlman previously noted , “don't want to go out and acquire [technology platforms] individually” because of government needs around vendor procurement. Some government groups require that organizations secure Federal Risk and Authorization Management Program (FedRAMP) certification in order to contract with them, a process that Casepoint public sector vice president Amy Hilbert previously told LTN was “a very significant corporate investment both financially and from a time perspective.” 3. Flexibility in Search & Data Type: Government groups often require that a wide variety of data sources be available to a wide variety of people, meaning that their vendors have to stay fairly flexible in how they store and permission data. Voyager Data COO Kris Goodfellow said Voyager's use of a searchable index across all of their content (while leaving data stored in a centralized location) gives government groups the ability to quickly identify and access data. The company recently won the U.S. government's "Disparate Data Challenge," which Goodfellow attributes to the searchable index. “I think for all these agencies that have offices all over the place, that's what they need. They need hundreds or thousands or tens of thousands of people to find whatever they have where it is. They don't want any more stovepipes, they don't want any more data migration strategies and they don't want any more consolidation efforts,” Goodfellow previously told LTN . 4. Security, Security, Security: ike any large company, public sector agencies have intensive data security requirements, especially in the wake of high profile data breaches at government agencies in Atlanta and Colorado . FedRAMP standards are perhaps the gold standard for government vendors, meaning that companies hoping for government contracts either need to link up with a large data hosting service, like Amazon Web Services (AWS) or Microsoft Azure, or they have to go about certification themselves. Matthew Milone, director of federal operations at Complete Discovery Source, said of the company's recent deal with the U.S. Pension Benefits Guaranty Corporation (PBGC): “When we got our initial deal with PBGC, it was contingent that we would get FedRAMP certification and that we would work together as team to become FedRAMP certified,” Milone said. “It took about three years for us to get everything settled and done and finalized.”
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