While many of today’s law firms believe that automation is vital for evaluating, attracting and serving clients, only a small number of them are actually leveraging such automation in-house, according to a survey of 300 global law firms by software technology company Intapp Inc.
Over 60 percent of surveyed firms said that automation around pricing and contact management was important to their efforts to win new clients and grow existing relationships, though only slightly under half leveraged automation for pricing, while only a third leveraged it for contact management.
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