Will All the Real Lawyers Online Please Stand Up?
The number of faux listings for local law firms and attorneys online may be growing, which could mean problems for legitimate firms who depend on nearby clients to sustain their business.
July 10, 2019 at 10:00 AM
4 minute read
It can be tough to suss out what's real on the internet, but an empty warehouse sitting at the listed address for a bustling law office should be a pretty dead giveaway. In practice, though, vacant addresses or adverts popping up on platforms like Google Maps could be diverting clients away from verifiably local firms who could use the business.
According to Mischelle Davis, director of operations and communications at the Davis Law Group in Seattle, the problem may actually be getting worse. For example, it used to be that a lawyer from Tacoma might pretend to have an office in Seattle in order to extend the reach of his or her business.
“But really in the last five years, it's gotten really bad with out-of-state attorneys,” Davis said.
Legal isn't the only industry with some less-than-reputable entries taking up space online. A story published last month by the Wall Street Journal reported that Google Maps contained approximately 11 million falsely listed businesses on a given day.
The shape those deceptions take varies, but in the legal space it could be as simple as an out-of-town attorney claiming a local address without any actual employees present, or as complicated as an offshore business using a fictitious practice as a way to collect leads on clients, which they then turn around and sell to law firms.
To the average would-be client shopping for a local attorney online, the warning signs aren't always readily apparent.
“Ten to 20 years ago, it was more difficult to establish what appeared to be an office. Now you can get a virtual office, you can use Google Voice or something like that to establish a local number. I mean, it's really easy to make yourself look local online,” Davis said.
Conrad Saam, president of the legal industry-focused Mockingbird Marketing, has noticed a growth in the number of faux legal entries on Google Maps over the last six months. He attributed that pattern to the classic combination of motive and opportunity.
“The local results drive so much business and it's easy enough to get on these maps. … It's such an aggressive cutthroat world. No one is regulating it. The bar [associations] don't know what to do about it,” said Saam.
He believes the practice is particularly common in the field of personal injury law, where finding and locking down a high-profile case can pay dividends.
“It's more like roulette than blackjack. Everyone's looking for that big trucking accident case, so having a wider net can have a really big payoff,” Saam said.
If local search results are indeed driving a lot of legal business, then a flock of online impostors obviously puts legitimate local firms at a disadvantage. When it comes to Google Maps, the search giant is ostensibly the sheriff in that jurisdiction and can remove faux listings. Part of Saam's business model includes helping to facilitate that process for clients.
Still, given the proliferation of fake accounts in the ether, that doesn't seem like much of a silver bullet. The key may be to balance those efforts with a healthy dose of marketing diversification that concentrates on establishing local credentials. For example, if a firm's namesake grew up in the area or is raising his or her family nearby, those may be points worth stressing in the next ad campaign.
“Just telling the truth, but bringing that truth more into the forefront,” Davis said.
While those tips might be especially well-suited to more conventional or long-form marketing campaigns, remaining competitive in quick-hit terrain like Google Maps entries may require constant vigilance for suspicious looking entries. A listing that links back to a web page that doesn't feature the names of any actual attorneys should always be a red flag worth reporting to Google.
Unfortunately the tells won't always be that obvious.
“It's hard. It's really hard,” Saam said.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
NOT FOR REPRINT
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
You Might Like
View AllTrending Stories
Who Got The Work
J. Brugh Lower of Gibbons has entered an appearance for industrial equipment supplier Devco Corporation in a pending trademark infringement lawsuit. The suit, accusing the defendant of selling knock-off Graco products, was filed Dec. 18 in New Jersey District Court by Rivkin Radler on behalf of Graco Inc. and Graco Minnesota. The case, assigned to U.S. District Judge Zahid N. Quraishi, is 3:24-cv-11294, Graco Inc. et al v. Devco Corporation.
Who Got The Work
Rebecca Maller-Stein and Kent A. Yalowitz of Arnold & Porter Kaye Scholer have entered their appearances for Hanaco Venture Capital and its executives, Lior Prosor and David Frankel, in a pending securities lawsuit. The action, filed on Dec. 24 in New York Southern District Court by Zell, Aron & Co. on behalf of Goldeneye Advisors, accuses the defendants of negligently and fraudulently managing the plaintiff's $1 million investment. The case, assigned to U.S. District Judge Vernon S. Broderick, is 1:24-cv-09918, Goldeneye Advisors, LLC v. Hanaco Venture Capital, Ltd. et al.
Who Got The Work
Attorneys from A&O Shearman has stepped in as defense counsel for Toronto-Dominion Bank and other defendants in a pending securities class action. The suit, filed Dec. 11 in New York Southern District Court by Bleichmar Fonti & Auld, accuses the defendants of concealing the bank's 'pervasive' deficiencies in regards to its compliance with the Bank Secrecy Act and the quality of its anti-money laundering controls. The case, assigned to U.S. District Judge Arun Subramanian, is 1:24-cv-09445, Gonzalez v. The Toronto-Dominion Bank et al.
Who Got The Work
Crown Castle International, a Pennsylvania company providing shared communications infrastructure, has turned to Luke D. Wolf of Gordon Rees Scully Mansukhani to fend off a pending breach-of-contract lawsuit. The court action, filed Nov. 25 in Michigan Eastern District Court by Hooper Hathaway PC on behalf of The Town Residences LLC, accuses Crown Castle of failing to transfer approximately $30,000 in utility payments from T-Mobile in breach of a roof-top lease and assignment agreement. The case, assigned to U.S. District Judge Susan K. Declercq, is 2:24-cv-13131, The Town Residences LLC v. T-Mobile US, Inc. et al.
Who Got The Work
Wilfred P. Coronato and Daniel M. Schwartz of McCarter & English have stepped in as defense counsel to Electrolux Home Products Inc. in a pending product liability lawsuit. The court action, filed Nov. 26 in New York Eastern District Court by Poulos Lopiccolo PC and Nagel Rice LLP on behalf of David Stern, alleges that the defendant's refrigerators’ drawers and shelving repeatedly break and fall apart within months after purchase. The case, assigned to U.S. District Judge Joan M. Azrack, is 2:24-cv-08204, Stern v. Electrolux Home Products, Inc.
Featured Firms
Law Offices of Gary Martin Hays & Associates, P.C.
(470) 294-1674
Law Offices of Mark E. Salomone
(857) 444-6468
Smith & Hassler
(713) 739-1250