Delta Air Lines Inc. is taking chatbot developer [24]7.ai Inc. to court over allegations that the vendor’s “substandard” cybersecurity protocols allowed hackers to infiltrate the airliner’s chatbot and access 800,000-plus customers’ information, including payment card information.

Lawyers not connected with the suit said the case highlights the need for companies to pay close attention to liability and cyber insurance language when negotiating vendor contracts.

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