The reign of email is coming to an end: A considerable number of today’s business communications happen in collaboration applications like Slack, Confluence, Asana and more. But these apps pose serious challenges for e-discovery and information governance. I recently caught up with a few industry leaders to get their thoughts about why collaboration platforms are so popular, why they’re problematic and what actions organizations need to consider to embrace them.
The Rise of Collaboration Platforms
It used to be that internal enterprise communications occurred nearly exclusively via email. Almost overnight, those communications have moved into Slack and similar platforms. Slack reports that it now has over 12 million daily active users who have the application open for, on average, nine hours a day, with about 90 minutes of active use. In some organizations, that’s resulted in a 30 percent or more reduction in email. Microsoft reports similar numbers for Teams, which is part of the Office 365 suite: 20 million daily active users, including 91 percent of the Fortune 100. Clearly, there’s been rapid adoption of these platforms.
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