These days corporate clients are navigating a crowded legal marketplace chock full of law firms, alternative legal service providers, and the Big Four. Options abound—which could potentially make a customer less willing to remain in an unsatisfying relationship with a law firm or other service provider.
But are clients really willing to put their money where their mouth is and abandon the comforts of a familiar law firm or legal team? The answer may depend both on the nature of the work involved and where it ranks on the complexity scale.
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