While law firms may think they are complying with clients’ billing guidelines, many can be shocked when they see deductions on their submitted invoices, according to a new report.

The “2020 CLM Defense Counsel Study,” released March 18 and sponsored by tech companies Bottomline Technologies, Envision Legal, InvoicePrep and others, surveyed 400 mostly insurance defense attorneys. The report found that 74% of these attorneys feel they are complying with billing guidelines better than three years ago.

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