The contract life cycle management (CLM) market is robust and varied enough that most in-house legal departments say they can purchase a useful tool without buyer’s remorse. But many are still struggling with a crowded market that struggles to differentiate itself and a software implementation process that is anything but streamlined.
Major, Lindsey & Africa managing director of client services Christine Kennedy, who consults corporate legal departments about their CLM needs, said most clients find useful CLM software. “There’s enough on the market for a client to have their core needs met. I think you will find a set of folks that aren’t satisfied with anything and will want more [but] CLM [providers] continue to upgrade and innovate,” she said.
Differentiation Struggles
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