When adopting any kind of technology, it's important to consider the context in which it will be used. This may sound simple, but it's too often forgotten. And, with the past year having led to huge shifts in our way of life—often most strikingly felt in our way of working, legal tech needs to blend in seamlessly for today's remote, distributed workforce.

What's more, with many in-house lawyers and legal operations teams embracing asynchronous collaboration and communication tools to facilitate productive working across teams—whilst also under pressure to maintain output—technologies such as AI are no longer positioned as a threat to jobs. Technology is not our enemy.

In fact, neither employees nor employers can adopt digital productivity, collaboration and communication tools fast enough. Without them, of course, yet more businesses would have perished during this challenging period. We are now entering a period when the focus will switch to the other AI—augmented intelligence.