Photo: deagreez/Adobe Stock Change Is Hard for Attorneys; Change Management Is Even Harder for Tech Providers
The customer is always right, which means that the burden is on legal tech vendors to ensure that clients enjoy a smooth change management process when onboarding a new piece of technology—or risk seeing that tech get thrown out.
April 27, 2021 at 12:00 PM
4 minute read
Persuading employees to abandon traditional workflows in favor of a new technology can be an uphill battle for law firms and legal departments attempting to innovate their services. But it can be technology vendors who actually have the most at stake during the change management process.
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