Actually developing legal tech is pretty high on the list of requirements for being a legal tech vendor. But a strong commitment to customer service isn’t far behind, especially in a crowded marketplace with any number of providers jockeying for clients’ attention.

That customer service doesn’t end with the initial transaction either. Legal professionals want their tech vendors to provide flexible, ongoing support that occasionally alerts them to problems before they even arise. It may sound like a tall order, but the failure to execute on those expectations can have dire consequences for a provider.

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]