Legal tech can be a tough business, at least in part because of the powerful nature of our law firm client base. Tech providers are focused not only on solving problems, but trying to convince firms to adopt those solutions, often in the face of considerable resistance. Law firm IT staff rely on skill and patience to do their jobs well. In turn, their technology providers must be creative and precise in building tools to support them and the rest of the firm's staff. For those of us in the legal tech world, the challenges involved in solving law firms' problems is what makes success so rewarding.