The employee-friendly job market is making waves across the legal industry, including with customer support professionals, according to some legal tech and service providers. But for the most part, many vendors aren’t reporting difficulty in retaining and hiring staffers to provide client support at odd hours. Still, many also noted they’re having to be more proactive with their approaches in retaining those employees.

To be sure, many clients won’t be too pleased with legal tech providers cutting 24/7 service. Just ask Thomson Reuters.

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