Credit: Alexander Supertramp/Shutterstock.com How to Create Access-to-Justice Tech for Courts That People Will Actually Use
A lukewarm understanding of users' needs and experience with the tech tool creates more access-to-justice barriers than bridges, notes a panel that revamped Utah's statewide small claims online dispute resolution platform.
January 24, 2022 at 10:10 AM
4 minute read
Legal Services
For some U.S. court officials, the pandemic crystallized the benefits of providing tech-based access to courts. But before dedicating any budget to long-term initiatives, a panel of access-to-justice advocates noted such software will fail if users' needs and user experience aren't understood.
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