Law Firms Chasing Client-Facing Innovations Can Risk Ignoring Their Tech Needs
As law firms move into the metaverse in attempts of appealing to new clients, some legal consultants think firms are losing the connection between client-facing tech and internal tech, leaving the later underdeveloped.
April 13, 2022 at 10:45 AM
4 minute read
Analysis
The pandemic years have allowed legal technologies that may have once seemed futuristic— remote notarizations, blockchain prenups, and virtual court trials—to enter the mainstream, and law firms are chasing the windfall.
As buzzy terms like the "metaverse" and "virtual reality goggles" tiptoe into everyday legal tech discourse, some experts wonder whether firms seeking to catch up with the technological evolution might benefit from a review of back-end processes like end-to-end workflow automation before jumping into more novel innovations.
Whitney Stefko Dover, a consultant at legal consultancy Pollinate, thinks there is a disconnect between firms' client-facing tech innovation as opposed to their internal technological innovation.
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