In the wake of the pandemic and recent economic uncertainty, the legal industry has witnessed dynamic changes. These changes have spanned from shifts in work habits and productivity to layoffs and reduced demand. Law firms have been forced to look critically at their resources and lawyers and legal professionals to adapt to the changing environment. As a result, the legal services sector has been presented with opportunities and challenges that require rethinking the business model and adopting a new mindset.

The resource disparity and economic changes require law firms to do more with less. In this environment, lawyers need to rethink and modernize traditional modes of operation and outdated technology—paper-based documentation, phone communication, and fax machines are no longer tenable. To succeed in this new era, legal teams must increase efficiency and meet client expectations by automating day-to-day operations and adopting new ways of working.