Credit: Markus Mainka/Adobe Stock Air Canada Chatbot Fiasco Hints at More Litigation on the Horizon
Attorneys warn that Air Canada's AI chatbot mishap is a harbinger for novel consumer protection class-actions. But the risk mitigation solutions are already here.
March 01, 2024 at 05:17 PM
4 minute read
Artificial Intelligence
A Canadian tribunal court's decision made headlines last month when it ordered Air Canada to compensate a customer for misleading information provided by the airline's online AI-powered chatbot.
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