AI-Powered Software Company Invoca Hit With Digital Privacy Class Action
The complaint, filed in the U.S. District Court for the Northern District of California, contends that Invoca covertly intercepts and eavesdrops on these phone conversations, thereby violating California's "wiretapping" laws.
August 23, 2024 at 10:47 AM
3 minute read
Artificial IntelligenceThe original version of this story was published on The Recorder
What You Need to Know
- AI-fueled customer service software company Invoca was hit with a digital privacy class action.
- The complaint alleges that Invoca, which partners with businesses such as DirecTV and DISH, intercepts and eavesdrops on third-party customer service calls from these companies for its own use.
- Plaintiffs contend that this practice violates the California Invasion of Privacy Act.
Artificial intelligence-fueled customer service software company Invoca was slapped with a digital privacy class action for allegedly collecting recorded customer service calls between third-party businesses and their customers without their consent.
NOT FOR REPRINT
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
Law Firms Mentioned
Trending Stories
- 1The Law Firm Disrupted: For Big Law Names, Shorter is Sweeter
- 2How I Made Office Managing Partner: 'If You Are Aware of Areas for Improvement and You Can Play a Role in That, Speak Up,' Says Jennifer Mellott of Freshfields
- 3'I'm Staying Everything': Texas Bankruptcy Judge Halts Talc Trials Against J&J
- 4What We Know About the Kentucky Judge Killed in His Chambers
- 5Burns & Levinson to Wind Down After 64 Years in Boston
Featured Firms
Law Offices of Gary Martin Hays & Associates, P.C.
(470) 294-1674
Law Offices of Mark E. Salomone
(857) 444-6468
Smith & Hassler
(713) 739-1250