It is becoming obvious that keyword searching is producing results that can be over- and underinclusive due to false hits.
When a company recently suspected its employees of embezzling $50,000, it analyzed e-mail over a six-month period. A keyword search of the words bank account, transfer and similar terms noted little of any value. However, using a content-based search tool that identifies and subsequently organizes concepts into clusters, the company found an unusual number of messages between two employees discussing baseball using the terms dugouts and home runs.
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