While most law firms are pestered by software vendors trying to sell them something, Goodwin Procter is pestered by software vendors clamoring to license software from them. The package in question is Goodwin’s iStaff, an IT department-written Web application that lets the firm’s practice groups quickly match partner requirements with associate skills and interests. In the process iStaff saves the firm at least $20,000 a week.
What turned the firm into a trendsetter was, in a word, pain. “Before we had a system, people used to keep things on a spreadsheet or in handwritten notes,” says CIO Peter Lane. “They had to check in with the various attorneys to see what their availability was. It was a very inefficient process.”
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