George Socha and Tom Gelbmann have announced that they will change their vendor ranking system for their next e-discovery survey — because too many people have “foolishly” relied on the ratings to make purchasing decisions, rather than carefully vetting vendors to meet their specific needs. That prompts us to ask, “What are the five most important questions that any organization should ask of vendors before signing the contract?”
Leaving aside the normal due diligence/financial/conflict checks:
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