Under the dual provider approach to outsourcing transactions, the customer splits the volume of outsourcing services between the existing vendor and either a second vendor or an in-house captive (second source).
While the dual provider approach may be difficult to implement for small outsourcing initiatives with limited scale or complex outsourcing initiatives in which the services cannot be easily divided between two separate companies, this approach is well-suited for handling large volume, rule-based, repetitive tasks, such as outbound and inbound customer call support, data entry, print/mail and clerical functions, and/or large volume project work, such as for application development and maintenance functions (provided in this case, that the customer maintains adequate source code and documentation libraries for all outsourced work).
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