Like most IT departments, we support our mobile attorneys with remote access tools and reliable telecommunication. In 2004, we wanted to integrate our client relationship management data with our new voice over internet protocol (VoIP) and wireless technologies.
Motivating us was a planned move to a new Toronto office in Dec. 2004. Our Rohm PBX was 15 years old and increasingly difficult to maintain. We were highly motivated to look at VoIP, although that technology was relatively new. VoIP had compelling advantages: it could be managed by our in-house IT staff, and we would not need consultants to perform maintenance or change wires when people moved offices or changed extensions. We could maintain both systems from Toronto, which would cut down on travel. But to sell the proposal to management, we first had to allay fears about reliability and security issues.
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