Over the years law firm IT has been described as an expense to be managed, an investment, and a competitive advantage. How your firm views technology is important, but how your clients view the use of IT by its law firms is what counts.

A number of years ago, as I sat on conference panels with corporate counsel, it became clear that law departments needed legal industry technology, but most were at the bottom of their company’s IT food chain. Some firms understood this, and began to focus effort on IT that would help their clients, sometimes called “client-facing” IT.

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