The explanation for this paradox? We come by business ineptitude honestly. As did most of my law school classmates, I came from a liberal arts background — an economics major, which is as removed from the reality of understanding business as can be imagined. My classmates were English, political science, history, sociology, and philosophy majors; few had business or accounting degrees. While not an excuse for a lack of business operations acumen, it is an explanation.
Reality Check: decisions relating to specific technology are no longer exlusively about technology! Rather, they should be focused on delivering top-notch client services. We should never use technology in law practice just to use technology.
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