But when The Virtual Magistrate issued its first decision – an unenforceable default judgment against the non-participating America Online Inc. in favor of a complainant who was affiliated with The Virtual Magistrate – it drew controversy, and by and large, became dormant. It lives on, now hosted by Chicago-Kent College of Law, at www.vmag.org, but remains largely inactive. However, other online ADR programs have sprung up in its wake. In fact, this field of dispute resolution has come to have its own name — online dispute resolution, or ODR.
A superb resource for keeping track of developments in this field is ODR.info, at www.odr.info. Launched last November, it is the newest home of the Center for Information Technology and Dispute Resolution at the University of Massachusetts, Amherst. It exists to explore the use of technology and the internet in dispute resolution. Directed by professors Ethan Katsh and Janet Rifkin, the center has been an innovator and leader in ODR since the early days of the web.
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