“I haven’t seen any intelligent business in a long time,” jokes David Whelan, former head of the American Bar Association’s Legal Research Center and now director of the Cincinnati Law Library Association.
But many advocates say BI software, however it is defined, is going to reshape law firm management because it helps firms slice, dice and analyze data gathered from all corners of the firm’s universe. At its broadest definition, it is full-scale “knowledge management” software, with sophisticated financial suites and contact relationship management tools.
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