A short history of KM in the U.K.: United Kingdom firms began to focus formally on KM in the 1990s, when they decided it could contribute significantly to their competitive advantage.
They faced an interesting set of challenges. Transactional work contributed the lion’s share of their revenue. Clients were increasingly unwilling to pay for time-consuming and inefficient drafting. Commercial legal information services were limited in their markets. Firms needed tools that would help fee-earners create transactional documents more efficiently and to stay abreast of business intelligence and changes in the law — without distracting fee-earners from fee generating work. They also needed to manage business risk and continue to develop top lawyers for the future. The technology availa
