Within the next year (and for the foreseeable future), the biggest tech challenge will not really be technical in nature. As technology has become more dependable and reliable, I.T. professionals spend less and less time trying to ‘fix’ things. Where the challenge really comes into play is ensuring that your user community, particularly attorneys, not only are aware of new technology, but actually use it, and use it properly.
— Thomas Baldwin, technology consultant, Foley & Lardner, Los Angeles
E-mail storage management. The attorneys don’t wish to take the time to properly segregate what they need from what’s disposable, so they tend to save everything creating huge (read “unstable”) Exchange databases. If you implement an auto-deletion policy, you invariably lose data that is needed. Local backup copies (.pst files) are unstable and unmanageable—a discovery nightmare.
— Deena Coffman, I.T .director, Kronish Lieb Weiner & Hellman, New York City
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