This reticence also is understandable given that the lifeblood of firms is billing, and technology change can slow or even stop that flow. But as the proliferation of tools such as e-mail and the Internet prove, firms cannot afford to overlook technology that actually improves workflow and billing productivity.

As the C.E.O. of a legal software company, it’s my job to understand your competing priorities, and develop products that are compelling and overcome your concerns. It’s our job to prove our products’ utility and benefits: cost-savings, streamlined workflows, cost recovery, LTN-Security and the features you need.

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