For an office purportedly devoted to practicing law, relatively little legal work was getting done. Due to inefficiencies and outdated automation, we were forced to send about 75 percent of our cases to outside counsel, costing the city hundreds of thousands of dollars annually. I began to suspect that among plaintiffs’ attorneys Torrance was viewed as a relatively easy mark, incapable of effectively defending itself against even patently frivolous lawsuits.
Defining the Mission
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