Implementing a records management program in any organization is challenging, but even more so when you are dealing with autonomous, decentralized business units. Effective leaders use communication — and appropriate customization — to construct the most effective systems.
If you’ve implemented a centralized records management program, you’ve seen employees chaff at being forced to change work habits. They see extra work — learning a new application, system or process — and may not see the value of records management, or understand the cost and risk of accumulating inconsistently-managed information.
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