Managing partners whose firms have installed case management systems describe the experience as everything from "absolute chaos" to "the best thing since sliced bread." Why can one installation be successful yet another rotten? CMS can improve efficiencies and increase profits — but it does change the way lawyers practice law.
Imagine this: You receive a phone call from a client wanting to know the status of her case. You haven’t cracked her file in weeks, though you know your legal team has been working on it. Instead of saying, "I’ll have to call you back," which no doubt will annoy her and result in numerous phone tags, you pull up her case file on your computer and, at a glance, see what work has been done: all correspondence, documents (internally generated and received), memos, e-mails (and attachments), invoices, and payments — everything. You can even see individual items. It doesn’t get much more efficient than that.
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