Firms that have installed case management systems have different experiences that range from "absolute chaos" to "the best thing since sliced bread." Why does one firm have a successful installation when another has a rotten experience?
Managing partners have plenty of issues to follow, and technology may not be one of their favorites. In fact, it may be the bane of their existence. "Can we get more out of our existing technology without having to upgrade or make new purchases?" is an often asked question. CMS can make a major difference in efficiencies and increase profits — but it changes the way lawyers practice law.
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