On the one hand, it was easy to take a glass-half-full view of the results: capital budgets are ticking back up — not quite to pre-downturn levels, but more than half of responding firms reported increases over the past year. Collaborative technologies such as videoconferencing are booming. And lawyers, spurred on by innovative devices targeting mainsteam consumers (think iPhones and Droids), have finally become the tech-friendly users that chief information officers have long craved.
But then the glass-half-empty side kicks in. IT operating budgets haven’t quite seen the recovery that capital spending has witnessed: 62% of responding firms say outlays are flat, or even down from 2009.
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