In a logistical nightmare common to many law firms and corporate law departments, Microsoft’s Legal and Corporate Affairs (LCA) department was stymied over how to automatically add e-mails and documents into a document management system so the content could be shared among the company’s attorneys and practice groups.
It wasn’t that attorneys and support staff were belligerent or lazy — the problem was the inability to save e-mails directly from Outlook so they could be accessed by others. Nor could users easily find and retrieve existing information. Attempts at collaboration had become a clumsy, ineffective, and burdensome affair.
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