How do you measure customer satisfaction? How can you quantify something so subjective? At Bingham McCutchen, we let our internal customers quantify their own satisfaction in an ongoing survey of callers to our IT Help Desk.
Our Help Desk system, BMC Service Desk Express, from BMC Software, automatically sends a survey e-mail to every fifth caller when their problem is resolved. The e-mail contains a link to the survey. The results are then posted to a SQL table within the application for analysis and reporting.
This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.
To view this content, please continue to their sites.
Not a Lexis Subscriber?
Subscribe Now
Not a Bloomberg Law Subscriber?
Subscribe Now
LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.
For questions call 1-877-256-2472 or contact us at [email protected]
