• ALM Vendor Satisfaction Survey: Good customer service remains the most important factor for buyers of technology, reports the 2011 survey conducted by our Legal Intelligence unit. Also high on the criteria roster: Ease of integration; price-for-value; and features/functions. Download the executive summary: bit.ly/ LTN1182g.
• Legal Tech Resource Center Survey: In its 2011 report, LTRC director Catherine Sanders Reach says new questions added to its annual poll of American Bar Association members. This year’s survey focuses on “some of the devices and technologies invading the marketplace,” such as tablets and cloud computing, she says. Twenty percent of respondents said tablets are now offered by their firms (96% iPads), and cloud users praise its easy access. Read the article: bit.ly/LTN1182.
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