E-discovery customers and service providers need to better understand each other to improve the state of early case assessment tools, analysts at Enterprise Strategy Group found in their latest legal technology report.
Law firms and legal departments too often underappreciate service providers’ expertise, while service providers focus too broadly on custom projects and too narrowly on research and development, analysts Brian Babineau and Katey Wood concluded in Initial Case Assessments with e-Discovery: Integrating e-Discovery Tools in Corporate Investigations.
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